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Customer service

Skvis.no is an online store owned by ArenaE AS. The company was established in 1986 and is based in Bergen. Our suppliers offer what is available for the Norwegian market in music, film and games.

Is there a product you miss in our range? Feel free to contact us at kundeservice@skvis.no and we will investigate if we can obtain the item.

Prices / Payment
All prices are quoted in NOK and include VAT.
Skvis.no offers secure and easy payment with Bambora Checkout.

When ordering, the order amount is reserved in your account and the money is only deducted when the goods are shipped from our warehouse. That the amount is reserved but not deducted, means that the amount has been held off to Skvis.no (ArenaE AS) until the order is sent and that it is no longer available in your account. When the order is sent, the amount is deducted, which means that it is only when the money is transferred to us.

Gift Cards
Gift certificates purchased at Skvis.no have a validity date of 1 year from the date of issue of the gift card. Gift cards with a shorter validity date may appear on special promotions, and it will then be the gift card's validity date that applies. The gift card must be redeemed in full on Skvis.no

Delivery
Ordered items are sent by mail, and shipping at skvis.no is NOK 39, -. Free shipping campaigns will occur.

The parcel will be mailed 1-2 business days after we receive your order - as long as we have the goods in stock. The package will arrive at the recipient within 2-5 business days after the payment is registered, depending on the country of residence. Packages sent by mail can be tracked, contact customer service by email if you want the tracking number.

Non-stocked products have the expected delivery time for each product.

If it is a long time since you ordered the item and you still have not heard from us, you can contact customer service by E-mail. Remember to enter the order number that appears in the order confirmation email.

"We are sorry to inform that we do not ship outside Norway on regular webshop orders"

Withdraw / Complaints
If you are not satisfied, you have unconditional right of withdrawal within 14 days (according to the Purchase Act).
If you regret the purchase, you pay the return shipping yourself.

If there is a mistake or if the item is wrong, we also replace the return shipping and send new item at no extra cost.

The right of complaint provided by the Consumer Purchase Act gives you the right to complain about defects in an item. The error must be claimed within a reasonable time, two months after the error is discovered, or 2 years after the item is shipped from us. Some items have a 5-year time limit for complaints.

Uncollected deliveries
If a parcel is not picked up within the deadline and returned by Skvis, we reserve the right to charge the customer for the cost, ie return and handling costs, a total of NOK. 150, - Validation of net invoice for return cost is carried out no later than 5 days after we have received the package in return.

If you want the item anyway, you need to place a new order on our website.

Missing, failing or damaging
If you receive a defective item - whether it is a failure on the counter, cover or other items, or that you have received something other than what you ordered - you are entitled to a new item.

Contact Customer Service by e-mail and we will ensure that you receive a faultless copy as soon as possible.
If an item is missing, contact us by email. The missing item will be sent to you immediately. Remember to enter the sales order number that appears in the order confirmation email.

Security and privacy

Skvis undertakes to respect and protect your personal information, and your personal integrity, in accordance with applicable laws, industry rules and other relevant norms.

Age limit
You must be over 18 to be able to shop at skvis.no

Disclaimers
We make reservations about any typos and price changes. Stock indicator is a forecast. Product availability cannot be guaranteed.
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